Last updated: September 2026
Our commitment
Remote PC Care respects your privacy and is committed to handling personal information responsibly and securely. This policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request technical support or use our remote support services.
Information we may collect
Depending on the services you use, we may collect your name, phone number, email address, device type, details about your technical issue, communications with us, service and payment administration information, and technical information reasonably required to diagnose or resolve your issue. We aim to collect only information reasonably necessary to provide our services.
Remote support sessions
When you authorise a remote support session, a technician may view and interact with your device to the extent permitted by the software and the permissions you provide. Information displayed on your screen may be visible. Close unrelated private or confidential information before the session where practical. We will not intentionally access unrelated information unless you authorise it or it is reasonably necessary to resolve the issue.
How we use your information
- Respond to enquiries and provide technical support
- Diagnose and resolve technical problems
- Contact you about your service request
- Process and administer payments and business records
- Improve our website and services
- Manage complaints, comply with legal obligations and protect against misuse
Disclosure and third-party services
We may use trusted providers for website hosting, communications, payments, remote support software and other business systems. Information may be provided where reasonably necessary to operate our business or deliver the requested service, or where required or authorised by law. We do not sell personal information.
Payments, security and retention
Payment information may be processed directly by a third-party payment provider, and Remote PC Care may not receive or store complete card details. We take reasonable steps to protect personal information, although no internet transmission or storage system can be guaranteed completely secure. We retain information only for as long as reasonably necessary for business, service, legal and record-keeping requirements.
Access, correction, cookies and complaints
You may ask to access or correct personal information we hold. Our website and integrated services may use cookies or similar technologies to operate the website, understand usage and improve the experience. Contact us if you have a privacy concern so we can investigate it.