Computer running slow
Freezing, crashes or slow performance.
24/7 Australia-wide remote tech support
Remote computer support.
Fast, secure and easy.
Remote PC Care provides friendly online computer help for Windows PCs, Macs, iPhones, iPads and Android devices. Get your technology working again without leaving home or the office.
✓ You stay in control
✓ Secure connection
✓ Clear, patient support
Ready to help
RPC
Your support code is ready
Read the code to your technician
✓
SecureOnly connect when you are speaking with usYou can end the session at any time
Start your support session
Open Remote Support and tell us your code.
When you are speaking with our technician, open the RemotePC support program. A temporary support code will appear on your screen. Read that code to us so we can connect securely and help you.
Download Remote Support Application for Your ComputerFor Windows and Mac computers. Opens the secure RemotePC download page.
RemotePC HelpDesk
Your support code
Tell this code to your Remote PC Care technician.
Never share your code with someone you do not know or trust.
Remote computer services
What can we help with?
Choose the problem that sounds closest to yours. If you are unsure, tell us what you can see and we will guide you.
Email problems
Outlook, passwords, sending or receiving.
Printer not working
Setup, connection and printing errors.
Wi-Fi & internet issues
Dropouts, slow speeds and connection help.
Virus or scam concerns
Suspicious messages, pop-ups and malware checks.
Software installation
Install, update and configure your programs.
Windows & Mac problems
Updates, errors, accounts and settings.
Mobile phones & tablets
Support for iPhone, iPad and Android devices.
Data transfer & new-device setup
Move files, photos, accounts and settings.
Can’t see your problem listed?
Ask about another issue →Remote PC Care can assist with many other technology issues. Tell us what’s happening and we’ll let you know how we can help.
How remote support works
Computer help in four simple steps.
You do not need to be confident with technology. We guide you clearly at every step.
Tell us the problem
Call us or complete the quick request form.
Request form below ↓We contact you
A technician calls to understand the issue and explain what happens next.
Start Remote Support
Open the support program and tell us the temporary code on your screen.
We fix it
Approve the connection, watch the work and end the session at any time.
Your safety comes first
Safe & Secure Remote Support
You stay in control throughout the support session. We explain each step clearly before connecting to your device.
- ✓ You must approve the connection
- ✓ You can see what is happening on screen
- ✓ You can end the session at any time
- ✓ We are not permanently connected to your device
Request remote tech support
What do you need help with?
Choose your device and describe the problem. A Remote PC Care technician will contact you to arrange the right remote computer support.
Prefer to talk? Available 24 hours.Call 02 7259 2751info@remotepccare.com.au
Remote support questions
Frequently asked questions
Clear answers about getting secure remote computer help from Remote PC Care.
What devices can Remote PC Care help with?
We provide remote support for Windows PCs, Mac computers, iPhones, iPads, Android phones and tablets, Chromebooks, Pixel devices and other Google technology. We can also help with email, Outlook, Microsoft 365, software and many Wi-Fi or printer problems.
How do I start a remote support session?
Speak with our technician first, then select the Remote Support button. Open the RemotePC support program and read us the temporary code shown on your screen. You must approve the connection before we can access your device.
Is remote computer support secure?
You remain in control of the session and can see what the technician is doing. You can end the connection at any time. Only share your temporary support code when you are speaking directly with a Remote PC Care technician.
Can you help customers anywhere in Australia?
Yes. Because the service is delivered remotely, Remote PC Care can help home users and businesses throughout Australia, provided the device can connect to the internet.
Is Remote PC Care available after 8pm?
Yes. Remote PC Care operates 24 hours a day. Choose an after-hours or overnight contact time in the support request form and a technician will contact you at your preferred time.